Privacy Policy

Welcome to the https://www.lumieredujour.co.uk (“lumière") website (“site”) or lumière service (“service”). Here you will find details on how we use your information. We have tried to make this as easy as possible to understand as this, along with our Terms and Conditions, form a fundamental part of using our services. Therefore, you must completely agree to both our Terms and Conditions and our Privacy Policy and be over the age of 18 to use our Site or Services.

Our contact details

Name: lumière

Address: 31 High Street, Royal Tunbridge Wells, Kent TN1 1XL

Phone Number: 01892 320198

E-mail: shop@lumieredujour.co.uk

Website: www.lumieredujour.co.uk

The type of personal information we collect

We do not require any information to visit our site. We do require you to register and supply information to use some of our services and we currently collect and process the following information:

• Personal identifiers, contacts and characteristics – for example: 
  • Name
  • Email
  • Personal information
  • Address
• Payment information at point of sale– please note that any payment information will also be stored, processed and secured by our third party payment processor Opayo, through WorldPay.
• Non-Identifying Information – such as your IP address, referring URL, browser, operating system, cookie information, exchanges with our site and service, query data, location, transferred data and your Internet Service Provider. In addition, we may also collate information on your usage and interaction with our site. This information on its own cannot usually be used to identify you.

What we do with your Information

We will never sell or share any information that could be used to identify you to third parties without your consent. However, in using our site or services, you agree that we may use your information to:

• Better understand how users interact with and use our Site and Services.
• Provide you access to our Site and Services.
• Email Newsletters and correspondence.
• Contact you and respond to inquiries.
• Determine eligibility for our trade discount accounts.
• Enhance and enrich user’s experiences on our site.
• Ensure timely processing and fulfilment of orders, including (but not withstanding) sharing your data with shipping providers and our suppliers whom we use to store stock items and action delivery.

There are instances where we may be obligated to give out or share your information such as:

• To authorised law enforcement if they have the required legal documentation (for example, a court order)
• If there has been a violation of any Northern Ireland or UK Laws.
• If a breach of our Terms and Conditions or Privacy Policy has occurred.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To register as a customer on our site and use our services.
• To register as a particular customer role and benefit from unique customer role discounts.
• To purchase items.
• To contact us with the aim in mind of response to an enquiry.
• To be contacted with any information regarding events or special offers.

We also receive personal information from Social Media outlets, such as Instagram or Facebook, though the use of direct messaging to the lumière accounts. We use this information to respond to your enquiries and where permission granted, interact on social media.

GDPR Compliancy

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

• Your consent. You are able to remove your consent at any time. You can do this by contacting shop@lumieredujour.co.uk

Who we allow Third Party Access to your information

We may share your personal information with our suppliers and shipping providers to provide timely and efficient processing of your order and for handling of any returns or repairs.

This agreement is for your data to be used by lumière, however, we do use other third party organisations to assist us with our website, for example, contractors or web hosts. During the course of providing our services to you we may share our authority to handle your information with these third party individuals or organisations; therefore we require that you afford the third parties we interact with, the same privileges you grant us as outlined in this Privacy Policy. Consequently, you hereby agree that any permission you grant us in this Privacy Policy, you also grant to any third party that we may hire or contract in ensuring the smooth operation and running of our website and its systems. You agree to not hold us liable for the actions of any of these third parties and will take legal action directly against them in the event they commit any actionable wrong against you. A non-exhaustive list of some of our third party organisations we use in running our website are:

• Google Analytics
• Opayo (Through WorldPay)

In the instance where we are compelled to release any personal information to law enforcement, you agree that we can and will disclose this. In the event that we receive a subpoena which effects your privacy, we may choose to advise you, to give you the opportunity to dispute the subpoena but we are not legally obligated to do so and will decided this on a case by case basis. We may also volunteer your personal information to the relevant authorities without any formal request to do so, should we believe a violation of Northern Ireland or UK Law has occurred and we feel we have a duty to report.

Our Security Measures

We use SSL Certificates and industry standard web hosting to attempt to protect your information but, we cannot protect you from the internet as a whole and we make no promises regarding the privacy of your information through our site. We do recommend that you take reasonable precautions, such as firewalls and anti-virus software to protect yourself from security and privacy threats.

How long we store your personal information for

When you register for an account or place an order through the website, we will maintain your personal information for our records unless and until you ask us to delete this information. Requested for this can be made through shop@lumieredujour.co.uk.

Your data protection rights

At lumière, we take privacy seriously and plan to comply fully with the Data Protection Act of 1998 to respect our users’ privacy. Please contact us at shop@lumieredujour.co.uk if you wish to make a request regarding your personal data.

Cookies and Tracking

Cookies are files saved on your computer to collect and collate standard Internet log information and visit behaviour information. We require that you review and give permission for cookies when accessing our site. We use cookies (or similar technology) to enhance and personalise your experience on our website, to allow us to remember you when you return to our website and to better understand the way you use our website.