Terms and Conditions

1. Definition of Contract

1.1 These terms of sale apply to all goods sold and supplied by lumière.

1.2 References to "the supplier", "our", "us" or "we" will be limited to Deng Ltd, trading as lumière, whose registered address is:

Deng Ltd trading as lumière,
Suite 33,
2 Mount Sion,
Tunbridge Wells,
Kent TN1 1UE.

VAT No: GB257034120

1.3 References to "the customer" will be limited to you, your business or any person buying lighting products and accessories from us.

1.4 References to "the goods" will be limited to lighting products and any associated accessories (including, but not limited to: lamps/bulbs, transformers and packaging) sold by us.

1.5 The contract is subject to the customer's right of cancellation (see section 6.0).

1.6 We reserve the right to change these terms and conditions of sale without notice to you in relation to future sales.

2. Terms of Sale

2.1 No contract exists between lumière and the customer for the sale of goods until the customer's order has been received, accepted by lumière and payment has been received in full. Only after all above conditions have been fulfilled, will a binding legal contract between both parties be in existence.

2.2 The description and price of goods ordered will be as shown on the lumière website at the time the order was placed.

2.3 All offers are subject to stock availability.

2.4 Dimension information included on the website is an approximate guideline. lumière will not be held liable for any costs or damages incurred as a result of using our products.

2.5 A qualified and/or competent individual must install products purchased from lumière. Where the goods develop a fault or are damaged due to incorrect installation, the customer's warranty will be void and no return will be accepted.

3. Delivery of goods

3.1 Goods ordered will be delivered to the address specified when placing your order.

3.2 Upon receipt of the goods, the customer must check for damages and or shortages. The customer is required to give notice of any loss or damage within 10 days of receipt. Failure to do so may affect any warranty claims that are made thereafter. The time and date of delivery is recorded by our carriers.

3.3 Reimbursement for damage to goods reported after the 10 day period will be subject to management's discretion. lumière will require proof from you that goods were damaged before receipt. (See our returns policy at www.lumieredujour.co.uk/shipping-returns).

3.4 If the customer deliberately fails to take delivery of the goods, lumière reserves the right to account to the customer, any excess costs incurred in re-selling or storing the goods until actual delivery, or resale to another customer.

4. Payment for goods

4.1 Prices are displayed inclusive of Value Added Tax (VAT) and delivery costs.

4.2 The goods shall not be delivered until funds have been received in full; unless by prior arrangement with lumière, trading and invoicing terms have been agreed in full. If ordering via our website payment is taken immediately and in full upon basket completion and order confirmation via Opayo (formerly Sagepay).

4.3 Payment is accepted by the following methods:
Via this website using the prescribed methods indicated.

4.4 Payments may not be withheld by the customer by way of set-off or counterclaim which the customer may have or allege to have for any reason whatsoever.

4.5 In particular respect of shipping charges, warehouse stock shipping is free to UK mainland. We reserve the right to contact you to request a payment in addition to the shipping charges over the total indicated upon the receipt of any subsequent email confirmation. This confirmation is generated automatically by our system for any purchases made for items and the extra shipping charge will be for any items from our Gallery or for shipping overseas. Only after your acceptance and payment of any additional amount will we accept the order and process it for fulfilment. We only ever charge the amount required to cover the shipment of the order. We will also offer you the option to cancel the order for a refund of your payment if you decide not to accept the additional charge. This applies to both public and trade level accounts.

4.6 Any customisations to our products will incur an additional charge as per quotation from our gallery and only after your acceptance and payment of any additional amount will we accept the order and process it for fulfilment.

5. Payment and Data Security

5.1 We guarantee your security 100% by processing all orders made through the website with Opay or (formerly Sagepay), who protect your payment details.

5.2 lumière are committed to protecting its' customers privacy. Information obtained will only be used lawfully (in accordance with the Data Protection Act 1998). Further information can be found at www.lumieredujour.co.uk/privacy-notice.

6. Cancellation and Returns Policy

6.1 The customer reserves the right to cancel the contract at any time up until the items are dispatched. This does not apply to goods that have been manufactured specifically for you, for example Bespoke Lampshades or Chandeliers cannot be returned.

6.2 Cancellations or returns must be notified to lumière via email to our customer services department at shop@lumieredujour.co.uk.

6.3 Where the contract is cancelled after the goods have been dispatched, the customer will be responsible for returning the goods to our returns address at a cost borne by the customer.

6.4 All goods must be returned by the customer in their original packaging and in a resalable condition within 14 days of notifying lumière of the intention to return the goods. Any charges incurred by lumière in the process of recovering goods which the customer failed to return, shall be charged directly to the customer.

6.5 Where the goods supplied fail to meet the customer's expectations, rejection of the goods will be accepted by lumière providing prior written approval has been received by the customer from us. Where lumière accepts any such goods for return, the customer shall be liable to pay a restocking fee of 15% of the retail price. Such goods must be returned by the customer in the original packaging, and at the customer's expense. Any reimbursements due will be completed within 28 days from the receipt of goods in a satisfactory condition.

6.6 The customer is responsible for costs incurred returning the goods.

7. Our right to cancel

7.1 If for any reason beyond our control, including, but not limited to, an ability or failure on the part of the manufacturers or suppliers for lumière to supply the goods to us, we are unable to supply the goods to the customer, we reserve the right to cancel the agreement at any time before the goods are delivered by giving notice to the customer. lumière shall promptly repay the customer any sums paid in relation to our agreement.

7.2 lumière shall not be liable for any other loss or damage whatever arising from such cancellation outlined above.

8. Warranty

8.1 All goods, (with the exclusion of lamps/bulbs) supplied by lumière are sold complete with warranty free from defects for up to 12 months from the date of supply. The terms of any manufacturer's guarantee and after sales service will be included within documentation accompanying the goods.

8.2 All goods returned to lumière as faulty will be inspected upon receipt and providing the goods have been returned as outlined in our returns policy (section 6.0), you may be issued with a refund for carriage costs incurred.

8.3 If the goods supplied to the customer develop a defect whilst under warranty, or you have a separate complaint about the goods, the customer must notify lumière in writing to the above address or via email (shop@lumieredujour.co.uk) to our customer services department. Goods will be repaired or replaced according to the nature of the fault.

8.4 Where lumière inspects the goods and finds them not to be faulty or their condition is such that we are unable to accept their return, we will redeliver the goods to the customer. The customer agrees to pay lumière the reasonable cost of re-delivering the goods.

8.5 Goods must be returned in accordance with standards (as outlined in section 6.0).

8.6 This warranty is void if deemed that the goods have been incorrectly fitted or suffered abuse in a manner not intended for the purpose supplied.

9. Installation / Fitting

9.1 You must ensure that any installation / fitting of non portable lighting purchased from lumière must be carried out by a qualified electrician.

9.2 From 1st January 2005 any installation / fitting of non portable lighting may be subject to Part P of the current building regulations, for more information please contact your local building regulations office.

9.3 Failure to have none portable lighting installed / fitted by a qualified electrician will invalidate your warranty and may be in breach of the current building regulations.

9.3.1 Your electrician may require one of the following qualifications; BRE Certification Limited, British Standards Institute, ELECSA Limited, NICEIC Certification Services Ltd, N.A.P.I.T.

10. Limitation of Liability

10.1 Under no circumstances will lumière be responsible for any costs associated with any additional fees arising because of, but not limited to, late, damaged or incorrect delivery of goods.

10.2 Liability for lumière shall be limited to the price paid for the goods.

11. Copyright Notice

11.1 All content in whatever format found on the lumière website is copyright of it's respective owner(s) and legal action may be taken if any person(s) or business is found using the content on our sites without express advance permission.

12. Jurisdiction

12.1 These terms and conditions will be governed by and construed in accordance with the laws of the UK, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of the UK.